We are seeking a driven and experienced Head of Quality Assurance to lead the development and implementation of Country Road Group’s (CRG) quality strategy across our portfolio of brands — Country Road, Witchery, Trenery, MIMCO and POLITIX.

This pivotal leadership role ensures our products consistently meet the highest standards, from design and production through to in-store and customer delivery. With oversight of end-to-end quality assurance — across factories, warehouses, and stores — you’ll play a key role in risk mitigation, vendor performance, and customer satisfaction.

If you are a strategic thinker with a deep technical understanding of product quality, production, and compliance in fashion retail — and you thrive in a complex, fast-paced environment — this is your opportunity to shape how quality defines the customer experience at CRG.

Key Responsibilities

Strategy & Standards

• Develop and implement a group-wide Quality Assurance strategy and framework.
• Establish and maintain quality standards, procedures, and performance targets across all brands and categories.
• Oversee the creation and maintenance of CRG’s quality manuals, processes and return-to-vendor policies.
• Champion continuous improvement practices and partner with suppliers to lift quality outcomes.

Supplier & Stakeholder Management

• Manage onboarding of new suppliers from a quality perspective.
• Set and communicate clear quality expectations to suppliers, agents and internal stakeholders.
• Build strong, collaborative relationships with local and offshore suppliers to ensure compliance and consistent product quality.
• Escalate and communicate any significant quality issues, rework, or product withdrawals across the group.

Quality Assurance Oversight

• Oversee all quality inspections at manufacturing locations, including management of third-party auditors.
• Lead the in-market quality escalation process – including investigation, resolution, and reporting via the Quality Log.
• Drive efficiencies and reduce time and cost across QA systems and processes.

Issue Management & Continuous Improvement

• Lead the management of withdrawn styles and collaborate on root cause analysis and resolution.
• Communicate quality issues across Retail Operations, including South Africa and New Zealand markets.
• Work with internal product development and production teams to resolve supplier claims and manage rework or cancellations.

Technical Expertise

• Act as the group-wide technical expert on quality, fabric, trims, garment construction, and performance standards.
• Support cross-brand investigations and advise on resolution of product and manufacturing issues.
• Provide guidance and leadership on the interpretation of quality standards, customer expectations and industry best practices.

People & Leadership

• Lead, mentor and develop a high-performing team with a strong culture of accountability and excellence.
• Foster an inclusive, safe and supportive team environment.
• Model leadership that embraces change, innovation and collaboration across our House of Brands.

Key Capabilities 

• Extensive leadership experience in quality assurance within the retail or fashion industry.
• Strong understanding of garment production, quality systems and offshore manufacturing environments.
• Proven ability to develop and manage quality systems, processes and audit frameworks.
• Deep technical knowledge of fabrications, trims, garment construction and quality compliance.
• Excellent stakeholder management and vendor engagement skills across global supply chains.
• Demonstrated experience leading teams and driving cross-functional collaboration.

Please have a chat with your manager before applying for this role.