The Workforce Optimisation Manager is responsible for optimising workforce efficiency through effective rostering, training and compliance management. This role translates wage budgets into store-level targets, supports Store Managers in managing labour through Dayforce insights and ensures payroll and industrial compliance execution.
     

Key Accountabilities

• Streamline training and governance for rostering and executing the most effective and efficient store operating model across multiple brands
• Translate wage budgets and forecasts from Commercial Finance into store-level targets, providing Store Managers with guidelines to manage rostering effectively
• Lead efforts to continuously improve workforce planning processes, rostering systems and operational governance
• Leverage Dayforce insights and financial reporting to track and address labour variances, ensuring accountability by store teams
• Analyse workforce data to identify trends, inefficiencies and opportunities for improvement
• Collaborate with the People team to ensure compliance and maintenance of system rules in line with labour regulations, wage budgets, audit requirements and store policies
• Ensure seamless execution of payroll and compliance requirements through Dayforce, resolving any discrepancies efficiently
• Embrace uncertainty and change while facilitating and enabling strategic change with clarity, empathy and optimism
• Collaborate across group, building team cohesion and connection, to inspire and bring our House of Brands strategy to life.
  
  

Key Capabilities

• Senior leadership experience in workforce planning, labour management or related roles, preferably in a Retail environment
• Demonstrated experience managing workforce forecasting, rostering and budget allocation across multiples brands or store archetypes
• Proven track record of implementing workforce optimisation strategies that drive operational efficiency and cost control
• Proficiency in workforce management systems (Dayforce or similar), payroll systems and HRIS platforms
• In-depth knowledge of employment regulations and labour compliance requirements, including wage laws, rostering requirements and industry standards
• High level of commercial acumen, with a deep understanding of profitability levers for stores across different brands and operating models
• Excellent communication and presentation skills, with the ability to convey complex data in simple, actionable ways to both technical and non-technical stakeholders
• Strong stakeholder management and collaboration skills, working cross-functionally with Operations, HR, Finance and Store Managers
• Problem-solving mindset, with the ability to think critically and adapt plans to meet changing business needs.   
  
  

Why work for CRG? 

The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer: 

• Generous employee discounts across our House of Brands
• Seasonal clothing allowance
• An additional day of leave for your birthday
• An Industry leading Parental Leave Program
• Flexible working arrangements to support work/life balance
• Annual learning calendar to support the ongoing development of our team
• Support community partnerships across our Corporate Social Responsibility Program
• We are committed to operating ethically, sustainably, and responsibly. 
  
  

About CRG

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.