The Workforce Management Coordinator will be the first point of contact for all Workforce Management (Dayforce) support queries, helping our retail teams operate smoothly through accurate rostering, reporting, compliance support and system administration.

You will play a critical role in ensuring our Dayforce platform supports the operational needs of store and support teams, while also driving continuous improvement across workforce management processes. Working closely with stakeholders across Retail Operations, Payroll, Finance, IT and People teams, you will help deliver efficient, compliant and user-friendly workforce management practices across the business. 

How You Will Contribute

• Act as the primary support contact for Dayforce related queries via inbox, Workvivo and direct requests
• Troubleshoot and resolve user issues relating to rostering, timesheets, leave, access and profile management
• Support system maintenance, configuration updates and User Acceptance Testing (UAT) activities
• Manage Dayforce user profiles, permissions and access governance processes
• Identify recurring issues, risks and opportunities for process improvements
• Maintain and optimise standard and automated Dayforce reporting suites
• Prepare ad hoc reports and workforce insights to support operational decision-making
• Monitor compliance with rostering and workforce management practices
• Partner with retail stakeholders to identify trends, risks and efficiency opportunities
• Support initiatives that improve productivity, compliance and labour optimisation outcomes
• Assist in creating and maintaining system documentation, user guides and process materials
• Support training delivery for retail and regional management teams
• Provide ongoing coaching and guidance to encourage best-practice system usage
• Identify knowledge gaps and recommend training improvements to reduce recurring support queries.

Capabilities We Value

• Previous experience within a retail or store environment
• Exposure to workforce management, HRIS or scheduling systems
• Strong customer service mindset with the ability to build effective stakeholder relationships
• Excellent organisational skills with the ability to manage multiple priorities simultaneously
• Analytical thinking and problem-solving capability
• Intermediate Microsoft Excel and Microsoft Office skills
• Confidence working collaboratively across People, Payroll, Finance, IT and Retail Operations teams
• Strong communication skills with the ability to explain systems and processes clearly to non-technical users
• A continuous improvement mindset with a focus on efficiency, accuracy and user experience. 

What We Offer

• Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands
• Flex your leave your way, including birthday leave, volunteer leave, personal leave and more
• Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling, discounted gym memberships and financial advice services
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Internal career opportunities across our House of Brands
• Annual learning calendar to support your ongoing development
• Support impactful community and charity partnerships across our House of Brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare.

Who We Are

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our House of Brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact - on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

We encourage you to explore our Current Opportunities and we look forward to connecting with you!
 
Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.
 
We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.