The Workforce Management Resource Planner will be responsible for designing and maintaining effective workforce schedules that balance operational demand, labour efficiency, employee availability and compliance requirements.

Working closely with Retail Operations, Finance, Payroll, People and regional leadership teams, you will play a key role in ensuring workforce planning decisions are data-driven, commercially focused and aligned to business goals. You will also contribute to reporting, workforce analytics and continuous improvement initiatives that help optimise labour performance across the organisation.

How You Will Contribute

• Build and maintain effective rosters aligned to forecasted demand, trading patterns and operational requirements
• Design shift structures that optimise labour efficiency, productivity, service levels and workforce sustainability
• Analyse workforce trends, sales demand and labour utilisation to identify improvement opportunities
• Partner with operational and planning stakeholders to align workforce plans with business objectives
• Monitor rosters and schedules to ensure compliance with labour laws, retail awards, enterprise agreements and internal policies
• Identify and escalate potential compliance risks relating to hours, breaks, penalty rates and roster rules
• Analyse compliance reporting to identify trends, recurring issues and process improvement opportunities
• Develop, maintain and enhance workforce reporting including capacity vs demand, utilisation and shrinkage analysis
• Support strategic workforce planning through ad hoc reporting, scenario modelling and labour analysis
• Maintain accurate workforce data within Dayforce, including employee availability, leave records and scheduling inputs
• Conduct regular audits to identify and resolve data discrepancies
• Collaborate with stakeholders to improve upstream data quality and workforce processes
• Contribute to process improvement initiatives that strengthen system accuracy and reporting reliability.  

Capabilities We Value

• Previous experience within a retail or store environment
• Experience working with workforce management systems, ideally Dayforce
• Strong analytical and investigative mindset with the ability to identify trends and solve problems
• Intermediate Microsoft Excel and Microsoft Office skills
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong communication and stakeholder engagement capability
• Ability to work collaboratively across People, Payroll, Finance, IT and Retail Operations teams
• Understanding of workforce planning principles, labour optimisation and scheduling practices
• Continuous improvement mindset with a focus on efficiency, accuracy and operational outcomes.

What We Offer

• Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands
• Flex your leave your way, including birthday leave, volunteer leave, personal leave and more
• Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling, discounted gym memberships and financial advice services
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Internal career opportunities across our House of Brands
• Annual learning calendar to support your ongoing development
• Support impactful community and charity partnerships across our House of Brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare.

Who We Are

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our House of Brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact - on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

We encourage you to explore our Current Opportunities and we look forward to connecting with you!

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.