The Head of Retail is responsible for driving and executing the retail strategy with a focus on driving profitability, ensuring the New Zealand retail business remains competitive, customer-focused and aligned with each brand and Group vision. Responsible for overseeing the retail field team, the Head of Retail will ensure the retail store operations and visual standards instore are flawlessly executed, delivering a consistent and engaging customer experience that maximises customer conversion and profitability.
   

Key Accountabilities

• Instil a customer obsessed culture and growth mindset in our customer facing team, empowering store leadership with autonomy and tools to improve retail KPI’s
• Liaise with merchandise, product and VM creative leads to understand upcoming launches and store execution expectations at a brand level
• Partner with the GM of Retail, GM’s of Brand and Head of Retail Operations to align retail strategies with the overall brand visions and the Group’s goals
• Maintain a clear focus on the strategic blueprint by setting specific, measurable goals
• Drive and be accountable for New Zealand’s retail business P&L, actively managing the brand’s retail cost base and optimising revenues
• Work with the Retail Operations and Finance teams to ensure store and labour budgets are accurate, reflect current business performance and set clear, achievable improvement targets for stores and retail leadership
• Create a customer service strategy that is unique to brand and delivers a ‘best in class’ customer experience, generates repeat business and maximises sales opportunities
• Partner with the Real Estate team on the development and execution of the real estate strategy, including pipeline and new site identification, format development and collaboration with store design on layouts for new stores, refurbishments, small works and prioritised store maintenance
• Provide coaching to direct reports to ensure they are effective in their roles and able to problem-solve and prioritise the right outcomes for the brand
• Collaborate across group, building team cohesion and connection, to inspire and bring our House of Brands strategy to life
• Partner with the People Business Partner to ensure the current and future people needs and opportunities are delivered to support the strategic plan i.e. team culture, training and capability, talent capability and management, recruitment, succession planning and performance management.
       

Key Capabilities

• Extensive Management experience within a retail environment or working in a high sales turnover retail business
• Experience in a matrixed organisation with successful collaboration
• Strong industry and operational experience - a keen aesthetic and affinity with brand essential
• An understanding and experience in nurturing and building brand value
• Proven track record in a senior leader role, management experience and ability to lead and motivate large teams
• Ability to drive and execute strategic plans and knowledge of how to take a business forward
• Ability to develop and implement long-term retail strategies that align with organisational goals
• Skilled in leading teams through change, fostering a culture of adaptability and continuous improvement.
    

Why work for CRG?

• A competitive remuneration package and seasonal product allowances available
• Generous discounts for you and your immediate family on all Country Road, Trenery, Mimco, Politix and Witchery products
• Excellent career progression opportunities across the Country Road Group within all of our iconic brands
• We invest in leadership development programs to enable our leaders to inspire their teams and lead our strategy
• We are a global business with over 600 store locations and 6,300 team members with a market-leading presence in Australia, New Zealand and South Africa.
  
  

About CRG

Country Road Group is Australia's largest Lifestyle Brand House comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include One Team, Courageously Curious and Driven By Purpose. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.