At Country Road Group, our Group Functions sit at the heart of our Brands, driving the success of our iconic brands and enabling them to do what they do best. Working across the business, you will play a vital role in shaping how we operate, grow, and innovate, bringing our strategy to life.

An exciting opportunity has become available for a Marketplace Operations Coordinator to support the growth and day-to-day operations of Country Road Group's Marketplace across our portfolio of iconic brands. 

Reporting to the Marketplace Manager, you will play a key role in supporting seller onboarding, maintaining catalogue quality, monitoring marketplace performance, ensuring a seamless experience for both sellers and customers. 

How You Will Contribute 

• Support seller onboarding and integration activities, ensuring product data, imagery, pricing and inventory meet CRG standards. 

• Monitor marketplace performance, including service levels, order fulfilment, shipping compliance and returns. 

• Maintain catalogue quality by auditing product listings and resolving content issues. 

• Prepare marketplace reporting and assist with trade and performance analysis. 

• Act as an operational point of contact for sellers, providing support and guidance on best practice. 

• Partner with eCommerce, Technology and Logistics teams to drive operational efficiency and continuous improvement. 

Capabilities We Value 

• Experience in eCommerce, digital retail or marketplace operations. 

• Experience working with marketplace or dropship models including seller onboarding, fulfilment models, and operational dependencies that impact sales and customer experience. 

• Strong attention to detail and ability to manage multiple priorities. 

• Analytical mindset with confidence working with data and reporting. 

• Excellent communication and stakeholder management skills. 

• Proactive, organised and passionate about delivering great customer experiences  

Please have a chat to your manager before applying for this role.